1. What were the deciding factors that went into choosing to partner with IFSC? How did we stand out from other competitors in the market?
2. How did the partnership between both companies benefit LS2? In what ways was the partnership a win-win for both companies?
The implementation of the workforce management helped us to reduce costs of operations. Choosing to work with IFSC has been a good business decision as it helped us to optimise resources and inefficiency costs.
The attendance module drastically reduced the chances of mistakes and there is now no need to defer additional resources to bring deliverables to the office and having a staff check through the documents. This process used to consume lots of time and costs but with the module, we are able to not only elimination the consumption but also ensure higher levels of accuracy.
The audit module helped us to analyse trends of cleaning performance to better evaluate team performance to provide incentive and motivation for good performance. In the past, performance and grading was subjective which made it difficult for us to properly incentive the right work attitude but now that it is quantified, we are better able to motivate our staff to work better. This module has been helpful in boosting productivity.
The Smart Toilet was able to help us optimise deployment because we only need to send a worker to clean the toilets when the pre-set thresholds (e.g., ammonia level, rubbish bin capacity) are being met. This means that our cleaners do not have to go to the toilets multiple times daily to check on the status, but only go to the toilets as necessary. With each cleaner having to maintain about 30 toilets, this definitely help us save a lot of time.
3. What were the challenges that LS2 was facing?
Staff uptake was a little difficult as we have high turnover rates which meant that we were not able to have IFSC catch up with training all the staff. However, IFSC has been helpful in guiding the company to motivate higher uptake amongst cleaners.
Of course, the fact that there is high turnover rates means that it is more crucial for us to digitalise quickly to raise the productivity of our workforce to ensure that we are able to make up for the fluctuating numbers with the help of technology. Hopefully with the implementation of the progressive wage model we will have higher retention rates.
4. What were the biggest challenges that SMU faced when it comes to environmental services? How did the implementation of solutions help?
With SMU being a campus with high traffic, students are constantly moving about, which has been challenging for the team to implement the planned cleaning schedule. The Simpple QR Codes being deployed around the institution have helped build greater confidence between LS2 and SMU as our client can be assured that LS2 can continuously provide a well maintained and clean campus, amid the higher demands during this COVID-19 period.
The IFSC team was committed and highly responsive to any feedback and concerns that we have. The partners we work with tend to have a lot of comments and issues, especially in the early stages of implementation but IFSC was quick to respond and provide timely solutions for all the problems faced. Furthermore, IFSC took the initiative to work with us and innovate custom tailored solutions for each partner when they’re met with unique challenges.
In addition, IFSC’s technology is very user friendly which means that using the technology is something that is easily taught to and picked up by the cleaners. Our partners are able to clearly see the benefits from the implementation and our team is willing to using all the products because they can see how the tech value-adds to their job scope and makes things easier for them too.